Terms and Conditions

Refund Policy and Rescheduling for Personal, Semi-Personal, Package Fitness Training Sessions

We strive to provide the best possible service to our clients. However, we understand that circumstances may arise that require you to cancel or request a refund, or reschedule (also referred to as cancellation of session) your fitness training sessions. Our refund and cancellation policy is as follows:

1. Eligibility for Refunds

• Refund requests must be made within 7 days of the purchase date and equipment purchased, unused/in original package. No exceptions.
• Refunds are only available for unused sessions. Once a session has been attended, it is non-refundable.
• Rescheduling policy for already scheduled sessions must be made in writing (email or text) 24 hours in advance. Beyond 24 hour notice is considered a no-show and you will be charged and not refunded for that session.

2. Process for Requesting a Refund

• To request a refund, please contact our customer service team in writing, by emailing support@energyvibefitness.com with your order details and reason for the refund.
• Refund requests will be reviewed and processed within 14 days of receipt.
• To reschedule within 24 hours, please text or email our support team with intent and need to reschedule session. 

3. Conditions for Refunds

• The refund amount will be prorated based on the number of unused sessions.
• Refunds will be issued to the original method of payment. 
• Rescheduled sessions if 24 hour notice is provided, will work with support team to choose an alternate time to complete their session.

4. Non-Refundable Situations

• Refunds will not be issued for sessions that have already been attended.
• Refunds will not be issued for cancellations made less than 24 hours before a scheduled session. 
• Transferred sessions from another member are non-refundable.
• Items or clothing purchased at our shop (online or in person) are not eligible for refunds. Please be sure of sizing and that purchased items meet your needs before purchasing. No exceptions.

5. Exceptions

• In the event of a medical emergency (including physical injury requiring extended physicians care, contagious flu and illness), or other extenuating circumstances, please contact us in writing with the details of your situation (please email:  support@energyvibefitness.com) to discuss potential exceptions to this policy. Your health and that of our staff are of the utmost importance.
• Rescheduling a session- - Unpredictable pre-existing medical conditions:  Additionally, we understand that some of our clients  have children that have existing medical conditions that are unpredictable in nature; and often have medical emergencies that require immediate priority and attention, in that case, please text us at our main number and follow-up with a phone call with the situation and to discuss rescheduling. After 3 repeated occurrences, rescheduling will not be permitted and session cost will be forfeited by you.

6. Transfer of Sessions

• If you are unable to use your purchased sessions, you may transfer them to a friend or family member. Please contact us via email (no phone, text, or verbal requests) to arrange the transfer. Email support@energyvibefitness.com
• The option to utilize our online classes, to continue your sessions, is also an option and should be considered to get the most of your wellness purchase.

7. Expiration of Sessions

• All purchased sessions for private and semi-private must be used within 30 days and may be rescheduled one time (with notice), purchased sessions for packages (multiple sessions), must be used within 90 days of the purchase date. Unused sessions, beyond the specified 'use by' dates, will expire and are non-refundable after that period. No exceptions unless cancellations is otherwise stated under our 'exceptions' policy.